My order (#2017010211227) has according to EMS tracking been dispatched from the sorting center since April 10th. Two orders of mine that were shipped the same day have arrived. May I please ask if there is a problem with the third box that has delayed its arrival? Thank you.
AdministratorDear customer, according to our system, you have two orders (2017010211227 and 2017021602503) which were sent on April 8th, 2017. If you have a third order with us, could you please let me know the order number? ^^
Anonymous user ( 2017-04-19 19:52:12 )
Hi! I want to buy this nude set with this options:
Face-up, white color, joined torso, body paint AND EYES. It includes the eyes? Thank you
AdministratorYes, but it will be random color eyes.
myrretah ( 2017-02-22 05:03:24 )
Hello wonderful spiritdoll!
This is for order number 2016080681303.We are moving. Our address will no longer be valid as of March 1st and I want to make sure that our order is sent to us, and does not end up returned to you. We hadn't expected it to come after our move or we would have made other arrangements with you. What is the easiest way to insure that you have our address without confusing the system and our things becoming lost. Thank you so much for all your effort and time for us. I know our order was a more complicated one.
AdministratorDear customer, please send your new address to email@example.com including tel number and post code. ^^ I will update your new address so that the order is sent to your new address. ^^
Anonymous user ( 2017-02-15 18:04:18 )
Hello! I was wondering, do you send out samples of your resins?? I would like to see them and compare them in person. Thank you very much!
AdministratorDear customer, we can send the resin sample, but you will have to pay for the shipping cost. ^^ Please send a resin request email with your address and Paypal address to firstname.lastname@example.org, if you would like to order this service. ^^
Erlif ( 2017-01-25 15:19:00 )
I need 1 pair of glass eyes.
Can you ship it via common airmail without track number?
Just the eyes.
How much will cost the shipping?
Thanks in advance.
AdministratorDear customer, I am very sorry, but we only send order's via EMS. ^^;