This is for order number 2016080681303.We are moving. Our address will no longer be valid as of March 1st and I want to make sure that our order is sent to us, and does not end up returned to you. We hadn't expected it to come after our move or we would have made other arrangements with you. What is the easiest way to insure that you have our address without confusing the system and our things becoming lost. Thank you so much for all your effort and time for us. I know our order was a more complicated one.
AdministratorDear customer, please send your new address to firstname.lastname@example.org including tel number and post code. ^^ I will update your new address so that the order is sent to your new address. ^^
Anonymous user ( 2017-02-15 18:04:18 )
Hello! I was wondering, do you send out samples of your resins?? I would like to see them and compare them in person. Thank you very much!
AdministratorDear customer, we can send the resin sample, but you will have to pay for the shipping cost. ^^ Please send a resin request email with your address and Paypal address to email@example.com, if you would like to order this service. ^^
Erlif ( 2017-01-25 15:19:00 )
I need 1 pair of glass eyes.
Can you ship it via common airmail without track number?
Just the eyes.
How much will cost the shipping?
Thanks in advance.
AdministratorDear customer, I am very sorry, but we only send order's via EMS. ^^;
Anonymous user ( 2017-01-16 07:02:51 )
what is the difference between girl and boy face up for pyrus? Does pyrus come with hair on head?
AdministratorDear customer, the girl face-up for Pyrus can be seen on Snowdrop's page. Snowdrop and Pyrus actually share the same head. Pyrus do not include wig with him when you are ordering nude doll.
myrretah ( 2017-01-12 12:11:55 )
Hello there :)
I know the time is quickly approaching for my order to be complete and I just wanted to thank you so much for putting so much time and effort into it. I know I placed a big one this time. Please make sure that you let me know when you ship so that I can warn my postman. I like to make arrangements to pick them up instead of have them left, especially with this one being so precious. This is my order number 2016080681303. Just let me know about when it will ship and then the tracking so I can schedule a pick-up for them. I'm so excited to have more of your work coming to me. Now I will have two full dolls from you!
AdministratorDear customer, I apologize for the long waiting. Your order will be shipped after the Chinese New Year, because the EMS will stop shipping parcels after Jan 15th, 2017. But we are still waiting for the outfit of Taoist to be completed. We will send you the tracking number once your order is ready to be shipped.