1. Processing Time:
From the time we received your order to the time we start to process your order.
For orders including dolls, body parts, heads, it normally takes about 9-11 weeks for the order to be completed.
For orders including face-up service, it normally takes about 11-14 weeks for the order to be completed.
For orders including outfit set, it normally takes about 9-10 weeks for the order to be completed.
2. Packaging Time: 1 or 2 working days
Your order will be sent to our dispath department and packed very carefully.
3. Shipping Time: 5 to 20 working days
Orders usually will be processed within 1-3 business days (except national holidays). Once your order has been shipped, an e-mail will be sent to you within the next 48 hours reflecting that your order has been shipped with tracking numbers. It will indicate which carrier was used and a method of tracking the order to your door. Please allow 5-20 days for delivery.
Orders May Be Delayed for the Following Reasons:- "Bill To" and "Ship to" addresses are not the same.- Order is pending a credit approval and verification.- A product is currently out of stock,and need to customize.- An order which requires special customization.- An order is shipped to a special location such as Alaska, Hawaii, or APO/FPO.
Delivery is guaranteed. In the event that your package is lost or seized we will reship once at our expense. We are not responsible for any import tax or duty charged to your package. Import is the responsibility of the customer.